Staywell Custom Communications Health Portal

StayWell Privacy Policy

Personal health information

StayWell Solutions Online does not require registration and does not collect personal health information.

We automatically track and collect the following information when you visit StayWell Solution Online:

  • IP address

  • Customer originating domain name

  • Type of computer

  • Type of web browser 

Use of cookies

We use passive tracking mechanisms called cookies to track the use of different features and areas of StayWell Solutions Online. These cookies are stored on a user's computer hard drive.

A cookie is also used to identify you after logging in. The cookie that identifies you to our site is not permanently stored on your computer's hard drive. It is cleared when you exit your web browser.

Deleting cookies stored on your computer may affect the functionality of interactive tools like calculators and quizzes. Please review StayWell Editorial Policy for additional information.

Data gathered by licensees

StayWell Solutions Online is only available through licensees. When the licensee gathers more demographic data than required by SSO that collection will be covered in the licensee's privacy statement.

Licensees may install their own cookies on your computer. See the licensee's privacy statement for details.

Calculators, quizzes, and risk assessments

Except for the Health Mirror Health Risk Assessment, the calculators, quizzes and risk assessments available on StayWell Solutions Online do not collect any personally identifiable information, nor do they track who is using the tool.

Aggregate reporting

Licensees are able to review on-demand reports on site traffic. These reports focus on total visitor sessions, most frequently viewed pages and referring sites. No personally identifiable information is collected for these reports.

Registering complaints and deleting accounts

It is our policy not to threaten, intimidate or retaliate against persons alleging violation of the HIPAA Privacy rules.

Formal complaints about the functionality of StayWell Solutions Online should be emailed to:

Registered users also may cancel their accounts and have their personal information deleted from active databases by sending an email

Links to other sites

Some StayWell Solutions Online content contains links to other Web sites. While we carefully select which links to include, we cannot control nor guarantee the ongoing quality of the information. These sites may have different privacy and commerce policies, which visitors should review before providing any information. Please review StayWell's Terms and Conditions policy.

Changes to the Privacy Policy

StayWell Solutions Online reserves the right to change the security policy from time to time. The date of the last modification to the policy appears at the bottom of this document.

Questions about our policies

Visitors may email questions about our policies to

General Inquiries

Please send emails to or call 800.333.3032.


780 Township Line Road
Yardley, PA 19067
Tel: 267-685-2800

Approved by the Quality Oversight Committee, December 2015

Revised: March 2016

Online Medical Reviewer: Louise Akin, RN, BSN
Online Medical Reviewer: Daphne Pierce-Smith, RN, MSN, FNP, CCRC
Last Review Date: 12/14/2015