Staywell Custom Communications Health Portal

Editorial Policy

StayWell Solutions Online content comes from a variety of sources, both internal and third-party licensees.

StayWell Terms and Conditions policy governs the use of this website and its content. This agreement should be read carefully and completely before using the website and applying for any services detailed on the website.

Content that is created or commissioned by StayWell is done independently, with no commercial ties to any product or service, and with no subsidies from any private or government institution.

Freelance authors commissioned by StayWell are required to review and sign our Conflict of Interest policy to assure StayWell that they represent no product or service that has the potential of influencing what they write. StayWell and its licensees do not collect any information that tracks the reading history of individual visitors.

Content Management

StayWell’s commitment is to provide clients and their end users with accurate, timely, and understandable information. We focus on diseases, conditions, tests, and procedures. Our goal is to promote understanding and management of health conditions and wellness. StayWell is dedicated to developing health communication solutions that are evidence-based, easy to understand and behavioral-change focused.

Health content is developed using clinicians whose expertise falls in the content area under development. Our goal is to develop content consistent with evidence-based medicine and nationally accepted guidelines and standards of practice. StayWell research methods, include, but are not limited to, reviewing journal articles, practice guidelines, and subscription databases; consulting with medical experts; and attending health care association meetings and conferences with both practitioners and end-users of our products. For information on content development, please review our Evidence-Based Health Content Development Policy.

Standard operating procedures for content management consist of, but are not limited to, the following:

Medical Review Triggers:  

  • Monitoring of peer-reviewed publications

  • Announcements of medical advances by federal organizations

  • New or updated evidence-based medical guidelines identified by the medical review staff

  • Client and end-user feedback

  • Editorial/Medical review schedule(s)

Medical Review Process:  

  • Health content, including interactive or self management tools and multimedia content, that focuses on diseases, conditions, tests, treatments, and procedures has two medical reviews. It is reviewed every 24 months from the article's last review date, which is documented in StayWell’s Unified Content Repository. One of the medical reviewers is an expert or specialist in the area pertaining to the condition under review.

  • Diseases and conditions that have ongoing medical research and frequent updates to treatment guidelines may be medically reviewed more often than every 24 months.

  •  All content is updated immediately when significant new medical knowledge or change(s) in medical guidelines occur and when content errors (not spelling or grammar) are identified. 

  • Nutrition, wellness, health promotion, and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team.

  •  All content is sourced by the author(s).

Editing and Recording Information System (ERIS):

  • The medical review process for health content is conducted through a proprietary web-based application called ERIS. ERIS allows for electronic content review.

  • It also serves as a mechanism to track and save revisions, updates, or edits made to health content, as well as the date, author, health content reviewer, and editor.

Links

StayWell Solutions Online (SSO) content may contain links to other websites. Before inclusion (links) in our content, StayWell authors, medical reviewers, or editors visit the linked site to determine if it enhances the information contained in the content. Links are also reviewed during the medical review process (every 24 months) and periodically throughout the year as needed. StayWell employs a weekly, automatic program - Siteimprove - to detect and report broken links.

Links are displayed via a pop-up window or iframe. Users do not leave the StayWell site. StayWell does not solicit nor accept links in return for remunerations. Under the Advertising and Sponsorship policy, our company does not link to commercial sites. For additional information, please refer to the "Links to Other Internet Sites" section of StayWell Terms and Conditions policy.

Support for claims of therapeutic benefit

StayWell content is reviewed by our editors and authors. Where claims of therapeutic benefit are made and the specific source of the claim is not cited, these claims have been approved by our medical reviewers as being generally accepted medical practice or advice. For additional information, please review the "Use of Information and Resources" section in StayWell Terms and Conditions policy.

Content creation

Authors and Editors

The majority of editors and authors work as full-time employees at StayWell and some work on a free-lance or contract basis. The editorial staff brings an average of 10-plus years of editing experience and ensures that content can be understood by readers with limited knowledge of health and medical issues. For background information on StayWell medical authors and editors, please review Our Editors and Authors.

Sourcing

Our writers use only evidence-based information. Sources come from major physicians' organizations, medical centers and universities, published research articles and books, mainstream advocacy groups such as the American Heart Association, government agencies, and industry groups (where appropriate). All health content is sourced and dated when edited or updated. For additional information on our editorial policy, please review StayWell Evidence-Based Health Content Development Policy.

Staywell Solutions Online content set

StayWell Solutions Online (SSO) uses the entire set of content types or assets listed in the table below. Other SSO products may use relevant portions of these assets.

Content type

LIBRARY

Diseases and Conditions

Content in the library was developed by StayWell and consists of two health libraries, adult and pediatric. The adult health library has detailed information from allergies to women's health. This is the place to find information on a wide range of health conditions, illnesses, and treatments. The pediatric health library covers the critical childhood health topics, from stages of growth and development to disease and injury prevention. Health content is reviewed every 24 months and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Tests and Procedures

Content in the library was developed by StayWell and is divided into several clinical categories, but is not limited to: cardiovascular, gastroenterology, gynecology, neurology, orthopedic, pulmonary, and urology. Health content is reviewed every 24 months and when revisions are needed based on new medical knowledge or updates to guidelines. Specialized content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Drug Reference Guide

Content in this section is licensed from a third party vendor - Elsevier Gold Standard. The Gold Standard Drug Database is updated quarterly, assuring that newly approved drugs and drugs that are taken off the market are promptly updated. For information on its editorial policy, please review Elsevier Editorial Policy.

Herbs, Vitamins and Supplements

The library consists of two sections. One section consists of a library of recipes by dietary considerations (for instance, low-fat, low-salt, heart-healthy) and food categories. The other section - Herbs, Vitamins and Supplements - consists of an encyclopedia of vitamins, minerals, herbs, and other dietary supplements. Recipes are reviewed by licensed dietitians. Every effort is made to provide accurate material distilled from the latest medical literature available. Nutrition and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review.

Complementary & Alternative Medicine

Content in this section is licensed from a third-party vendor - Natural Standards, and the library is divided into three sections. The Foods, Herbs and Supplements section focuses on natural substances, including foods, herbs, and vitamin supplements that complement a healthy diet. The Medical Condition section helps educate readers on symptoms, causes, and treatments or solutions to diseases or conditions. The Integrative Therapy section provides additional information on health practices or other therapies for diseases and conditions. Please click on the Research Methodology Policy to review their editorial policy. A description of each database (i.e., Food, Herbs and Supplement, Health & Wellness, Comparative Effectiveness, Medical Conditions, Sports Medicine, etc.) can be reviewed by clicking on Natural Standards' Databases.

Wellness Library

Content in the library was developed by StayWell and is divided into several clinical categories, but is not limited to: At Work, Behavior, Dental, Diseases & Conditions, Fitness, Injuries & Emergencies, Nutrition, Parenting, Prevention, Safety, Today’s Medicine, Weight Control, and Your Body. Wellness, health promotion and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

News Center

The center is divided into categories: breaking news, recent headlines and newsletters. Focus on Health, written by StayWell’s internal medical writers, delves into a wealth of health care issues drawn from the world of medicine. Health News allows users to stay up-to-date with the latest health news. Health highlights, the latest clinical trials, and timely health tips can be found in this category. The newsletters, written by StayWell’s internal medical writers, are in-depth electronic publications that cover major health topics, including men's and women's health, chronic conditions, and heart disease. News articles are supplied by HealthDay, which publishes 10 or more articles each business day. StayWell archives the articles for one year.

Nutrition Facts

The database allows users to review data from the United States Department of Agriculture on the nutritional value of commonly used foods. This easy-to-use tool allows user to find out about calories, fat, protein, cholesterol, sodium, fiber, and other nutrition information. Information about their editorial policy, can be found at USDA Information Quality. Please click on USDA Policy and Links for additional information on the site's policies.

Prevention Guidelines

Content in this center consists of information about tests and immunizations recommended by age group and gender. Users are encouraged to use these guidelines when discussing a disease prevention plan with health care providers. The schedule is based on recommendations from the U.S. Preventive Services Task Force and the CDC, unless otherwise noted.

Multimedia

Content was developed by StayWell and the library consists of animations, podcasts and videos. Some multimedia content is licensed from a third-party vendor – ViewMedica/Swarm Interactive. Health content is reviewed every 24 months and when revisions are needed based on new medical knowledge or updates to guidelines.

Healthy Living

Content was developed by StayWell and is divided into several clinical categories, but is not limited to: Back and Neck Care, Blood Pressure, Cholesterol, Fitness, Mental Health, Nutrition, Smoking Cessation, Stress Management, and Weight Management. Health content is reviewed every 24 months and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Health Centers

Content in the health centers was developed by StayWell. The centers are divided into several clinical categories, but is not limited to: Asthma, Cancer, Chronic Obstructive Pulmonary Disease, Diabetes, Heart Disease, Neuroscience, Obesity & Bariatric Surgery, Orthopedics, and Pregnancy & Newborns. Health content is reviewed every 24 months and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic. 

Your Family

Content in the library was developed by StayWell and is divided into four clinical categories: Children’s Health, Men’s Health, Older Adults, and Women’s Health. Health content is reviewed every 24 months and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Interactive Tools

The content, also known as self management tools, was developed by StayWell and consists of calculators, quizzes, risk assessments, and the Symptom Checker and Care Guides. The Symptom Checker and Care is licensed from Schmitt-Thompson Clinical Content (STCC) and allows end-users to view potential causes of symptoms and self-care treatments. The clinical content is updated and expanded annually based upon recent medical literature, recent national guidelines, quality improvement projects, research, expert reviews, and feedback from users by clinical team members of STCC. For information on its editorial policy, please review STCC Benefits page. Some interactive or self management tools were developed by medical professionals commissioned by StayWell. Health content is reviewed every 24 months and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

About This Site

Content was developed by StayWell and discloses information to users about the website policies, services, practices for uses, and its owner. The section consists of 11 topics: About StayWell, Terms and Conditions for Use, Privacy Policy, Editorial Policy, Our Editors and Authors, Conflict of Interest Policy, Advertising, Sponsorship & False or Misleading Claims, Medical Reviewers for StayWell, Evidence-Based Health Content Development Policy, Quality Oversight Committee, and Contact Us.

Questions about our policies

E-mail questions about our policies to help@kramesstaywell.com. We respond to clients within 24 hours on business days.

 

Approved by the Quality Oversight Committee, September 2014

Revised: February 2015

Online Medical Reviewer: Louise Akin, RN, BSN
Online Medical Reviewer: Daphne Pierce-Smith, RN, MSN, FNP, CCRC
Last Review Date: 9/19/2014