Staywell Custom Communications Health Portal

StayWell Editorial Policy

Digital health content on StayWell Consumer Health Library (also known as CHL or StayWell Solutions® Online) comes from a variety of sources, both internal and third-party licensees.

StayWell Terms and Conditions policy governs the use of StayWell CHL and its content. This agreement should be read carefully and completely before using the CHL and applying for any services detailed on the website.

Content that is created or commissioned by StayWell is done independently, with no commercial ties to any product or service, and with no subsidies from any private or government institution.

Freelance authors commissioned by StayWell are required to review and sign our Conflict of Interest policy to assure StayWell that they represent no product or service that has the potential of influencing what they write. StayWell and its licensees do not collect any information that tracks the reading history of individual visitors.

Digital health content management

StayWell defines health content as content that focuses on diseases, conditions, tests, treatments, and procedures. Digital health content has two medical reviews. Digital health content will enter the medical review process every 24 months. Digital health content enters its “first” medical review two (2) months prior to the expiration of the last review date and the medical review process - two medical reviews, one editorial review, QA, and translation - may take up to six months to complete. Dates of medical reviews are tracked and stored in StayWell Content Management System (CMS). Certain diseases and conditions that have ongoing medical research and frequent updates to treatment guidelines are medically reviewed more often to remain current with standards of care. 

Please note: Digital health content can be hosted by StayWell servers, hosted on the client’s servers, or delivered via Web services or manual syndication. Revision of licensed digital health content is permitted with a specific administrative tool obtained by clients to meet their needs, but if revision to licensed health content occurs, the content will not be considered URAC-accredited.

StayWell commitment is to provide clients and their end users with accurate, timely, and understandable information. We focus on diseases, conditions, tests, and procedures. Our goal is to promote understanding and management of health conditions and wellness. StayWell is dedicated to developing health communication solutions that are evidence-based, easy to understand and behavioral-change focused.

Digital health content is developed using clinicians (independent contractors or third-party vendors) whose expertise falls in the content area under development. We aim to develop content consistent with evidence-based medicine and nationally accepted guidelines and standards of practice. StayWell research methods, include, but are not limited to, reviewing journal articles, practice guidelines, and subscription databases; consulting with medical experts; and attending health care association meetings and conferences with both practitioners and end-users of our products. For information on content development, please review StayWell  Evidence-Based Health Content Development Policy.

Standard operating procedures for health content management consist of, but are not limited to, the following:

Medical Review Triggers  

  • Monitoring of peer-reviewed publications

  • Announcements of medical advances by federal organizations

  • New or updated evidence-based medical guidelines identified by StayWell Digital Content Team

  • Client and end-user feedback

  • Editorial/Medical review schedule(s)

Medical Review Process 

  • Digital health content is sourced by the author(s) and medical reviewers when developed, updated, or revised. Our writers use only evidence-based information.

  • Digital health content, including interactive or self-management tools and multimedia content, has two medical reviews. 

  • Digital health content will enter the medical review process every 24 months. Digital health content enters its “first” medical review two (2) months prior to the expiration of the last review date and the medical review process - two medical reviews, one editorial review, QA, and translation - may take up to six months to complete. Dates of medical reviews are tracked and stored in StayWell CMS. Certain diseases and conditions that have ongoing medical research and frequent updates to treatment guidelines are medically reviewed more often to remain current with standards of care.

  • Content is updated immediately when significant new medical knowledge or change(s) in medical guidelines occur, and when content errors (not spelling or grammar) are identified.

  • Two medical reviews are performed on digital health content. At least one of the medical reviewers is an expert or specialist in the area pertaining to the disease, condition or topic under review.

  • Experts or specialists in the area pertaining to the disease, condition, or topic under review usually consist of, but not limited to, the following clinicians: medical doctors, doctors of osteopathy, dentists, dietitians, pharmacists, social workers, psychiatrists, advanced practice registered nurses (APRN), or physician assistants (PA).

  • Editorial reviews of digital health content occur after the two medical reviews are completed to assess the reading and literacy levels of the health content; to correct misspellings or errors in grammar; and to maintain StayWell writing and style guides for digital health content.

  • StayWell content - whether existing and being updated or new - is intelligently indexed and mapped to MeSH (Medical Subject Headings) concepts as a common keyword scheme. MeSH is an industry-standard vocabulary maintained by the National Library of Medicine.

Content Management System

  • The medical review process for digital health content is conducted through a Content Management System (CMS). The CMS allows for electronic content review and tracking.

  • It also serves as a mechanism to track and save revisions, sources, updates, and edits made to health content, as well as the date, author, health content reviewers, and editor.

Links

Digital health content in StayWell CHL may contain links to other websites. Before inclusion (links) in our content, StayWell medical reviewers or editors visit the linked site to determine if it enhances the information contained in the content. Links are also reviewed during the medical review process (for digital health content) and periodically throughout the year as needed. StayWell employs a weekly, automatic program - Siteimprove - to detect and report broken links.

Links are displayed via a pop-up window or iframe. Users do not leave the StayWell site. Please visit StayWell Advertising and Sponsorship policy and refer to the "Links to Other Internet Sites" section in StayWell Terms and Conditions policy for additional information.

Support for claims of therapeutic benefit

StayWell content is reviewed by StayWell Digital Content Team and subject matter experts who are independent contractors or third-party vendors. Where claims of therapeutic benefit are made and the specific source of the claim is not cited, these claims have been approved by our medical reviewers as being generally accepted medical practice or advice. For additional information, please review the "Use of Information and Resources" section in StayWell Terms and Conditions policy.

Digital health content creation

Medical Reviewers, Authors, and Editors

Most (the majority) of the editors and authors work as full-time employees at StayWell and some work on a free-lance or contract basis. The editorial staff brings an average of over 10 years of editing experience and ensures that content can be understood by readers with limited knowledge of health and medical issues. For background information see StayWell Medical Reviewers and Third-Party Vendors and StayWell Clinical Reviewers, Editors or Medical Illustrators.

Sourcing

Our writers use only evidence-based information. Sources come from major physicians' organizations, medical centers and universities, published research articles and books, mainstream advocacy groups such as the American Heart Association, government agencies, and industry groups (where appropriate). StayWell digital health content is sourced and dated when edited or updated. For additional information on our editorial policy, please review StayWell Evidence-Based Health Content Development Policy.

StayWell Consumer Health Library content set

StayWell CHL uses the entire set of content types or assets listed in the table below. Other CHL products may use relevant portions of these assets.

STAYWELL HEALTH LIBRARY

Diseases and Conditions

Content in the library was developed by StayWell and consists of two health libraries, adult and pediatric. The adult health library has detailed information from allergies to women's health. This is the place to find information on a wide range of health conditions, illnesses, and treatments. The pediatric health library covers the critical childhood health topics, from stages of growth and development to disease and injury prevention. Health content is reviewed on a 24-month cycle and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Tests and Procedures

Content in the library was developed by StayWell and is divided into several clinical categories, but is not limited to: cardiovascular, gastroenterology, gynecology, neurology, orthopedic, pulmonary, and urology. Health content is reviewed on a 24-month cycle and when revisions are needed based on new medical knowledge or updates to guidelines. Specialized content that concentrates on particular areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Drug Reference Guide

Content in this section is licensed from a third-party vendor - Elsevier Gold Standard. The Gold Standard Drug Database is updated quarterly, assuring that newly approved drugs and drugs that are taken off the market are promptly updated. For information on its editorial policy, please review Elsevier Editorial Policy.

Herbs, Vitamins and Supplements

The library consists of two sections. One section consists of a library of recipes by dietary considerations (for instance, low-fat, low-salt, heart-healthy) and food categories. The other section - Herbs, Vitamins and Supplements - consists of an encyclopedia of vitamins, minerals, herbs, and other dietary supplements. Recipes are reviewed by licensed dietitians. Every effort is made to provide accurate material distilled from the latest medical literature available. Nutrition and “specialized” content that concentrates on areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review.

Wellness Library

Content in the library was developed by StayWell and is divided into several clinical categories, but is not limited to: At Work, Behavior, Dental, Diseases & Conditions, Fitness, Injuries & Emergencies, Nutrition, Parenting, Prevention, Safety, Today’s Medicine, Weight Control, and Your Body. Wellness, health promotion and “specialized” content that concentrates on areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

News Center

The center is divided into categories: breaking news, recent headlines and newsletters. Focus on Health, written by StayWell internal medical writers, delves into a wealth of health care issues drawn from the world of medicine. Health News allows users to stay up-to-date with the latest health news. Health highlights, the latest clinical trials, and timely health tips can be found in this category. The newsletters, written by StayWell internal medical writers, are in-depth electronic publications that cover major health topics, including men's and women's health, chronic conditions, and heart disease. News articles are supplied by HealthDay, which publishes 10 or more articles each business day. StayWell archives the articles for one year.

Nutrition Facts

The database allows users to review data from the United States Department of Agriculture on the nutritional value of commonly used foods. This easy-to-use tool allows user to find out about calories, fat, protein, cholesterol, sodium, fiber, and other nutrition information. Information about their editorial policy, can be found at USDA Information Quality. Please click on USDA Policy and Links for additional information on the site's policies.

Prevention Guidelines

Content in this center consists of information about tests and immunizations recommended by age group and gender. Users are encouraged to use these guidelines when discussing a disease prevention plan with health care providers. The schedule is based on recommendations from the U.S. Preventive Services Task Force and the CDC, unless otherwise noted.

Multimedia

Content was developed by StayWell and the library consists of animations, podcasts and videos. Some multimedia content is licensed from a third-party vendor – ViewMedica/Swarm Interactive. Health content is reviewed on a 24-month cycle and when revisions are needed based on new medical knowledge or updates to guidelines.

Healthy Living

Content was developed by StayWell and is divided into several clinical categories, but is not limited to: Back and Neck Care, Blood Pressure, Cholesterol, Fitness, Mental Health, Nutrition, Smoking Cessation, Stress Management, and Weight Management. Health content is reviewed on a 24-month cycle and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Health Centers

Content in the health centers was developed by StayWell. The centers are divided into several clinical categories, but is not limited to: Asthma, Cancer, Chronic Obstructive Pulmonary Disease, Diabetes, Heart Disease, Neuroscience, Obesity & Bariatric Surgery, Orthopedics, and Pregnancy & Newborns. Health content is reviewed on a 24-month cycle and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic. 

Your Family

Content in the library was developed by StayWell and is divided into four clinical categories: Children’s Health, Men’s Health, Older Adults, and Women’s Health. Health content is reviewed on a 24-month cycle and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

Interactive Tools

The content, also known as self-management tools, was developed by StayWell and consists of calculators, quizzes, risk assessments, and the Symptom Checker and Care Guides. The Symptom Checker and Care is licensed from Schmitt-Thompson Clinical Content (STCC) and allows end-users to view potential causes of symptoms and self-care treatments. STCC is updated and expanded annually based upon recent medical literature, recent national guidelines, quality improvement projects, research, expert reviews, and feedback from users by clinical team members of STCC. For information on its editorial policy, please review STCC Benefits page.

StayWell interactive or self-management tools were developed by medical professionals commissioned by StayWell. StayWell digital health content is reviewed on a 24-month cycle and when revisions are needed based on new medical knowledge or updates to guidelines. Wellness, health promotion and “specialized” content that concentrates on areas of a specific disease, condition, medical treatment, test, or procedure will have one medical review or a review by an expert in the specialty area pertaining to the condition under review. The medical review schedule regarding this standard is set internally by the Digital Content Team according to the topic.

About This Site

Content was developed by StayWell and discloses information to users about the website policies, services, practices for uses, and its owner. The section consists of 11 topics: About StayWell, Terms and Conditions for Use, Privacy Policy, Editorial Policy, Our Editors and Authors, Conflict of Interest Policy, Advertising, Sponsorship & False or Misleading Claims, Medical Reviewers for StayWell, Evidence-Based Health Content Development Policy, Quality Oversight Committee, and Contact Us.

Questions about our policies and general inquiries

Please email us at help@staywell.com or call 800-203-7902 and select Option #1 for additional information about STAYWELL.

We respond to clients within 24 hours on business days. 

 

Reviewed and Approved by the Quality Oversight Committee: November 30, 2017

Revised: November 2017

Last Review Date: 11/30/2017