Staywell Custom Communications Health Portal

About Advertising, Sponsorship, and False or Misleading Claims on SSO

The programming that is employed by this site allows for the display of advertising. However, at this time, StayWell Solutions® Online (SSO) does not solicit any advertising. StayWell does not accept advertisements. Neither is the site subsidized by grants nor any other form of payment from any organization within or outside of the health care field.

StayWell derives its revenue solely from licensing its content, tools, and applications to clients. These clients may or may not accept advertising. Visitors and consumers are advised to read the licensee's advertising policy. 

False or misleading claims

StayWell is dedicated toward providing clients and end-users clear, current, evidenced-based, and accurate health information. Based on the StayWell Standards of Excellence, every effort is made to "not knowingly" post clinical content on SSO that has false or misleading claims, or promotes ineffective or dangerous products.

In addition to the oversight by StayWell Quality Oversight Committee, the following processes are also implemented to ensure the health, safety, or welfare of clients and end-users regarding StayWell clinical content:

  1. Immediate Updates: Clinical content that is affected by significant new medical knowledge or content errors (not spelling or grammar) are updated expediently in an editing, recording, and sourcing information system and Unified Content Repository (UCR). Electronic queries are generated in an editing, recording, and sourcing information system or the UCR to quickly locate articles that need revisions based on new medical knowledge.

  2. Breaking News: Articles provide a weekly update on changes in health care based on research and announcements from federal agencies and medical organizations and societies.

  3. StayWell pledge to respond to emails from clients within 24 hours on business days and make every attempt to resolve disputes and complaints within one week of receipt.

  4. Information is disclosed to the client or end-user via the website Contact StayWell page on how to register a complaint, give feedback, request information on policies or procedures, and report a broken link, as well as the identifying the owner.

  5. Clinical content is based on current practice guidelines and standards of prestigious medical associations, foundations, and organizations, as well as federal agencies.

  6. All health content is sourced and dated when edited/updated.

  7. Health content will enter the medical review process every 24 months. Health content enters its “first” medical review two (2) months prior to the expiration of the last review date and the medical review process - two medical reviews, one editorial review, QA, and translation - may take up to four or six months to complete. Dates of medical reviews are tracked and stored in StayWell UCR. Certain diseases and conditions that have ongoing medical research and frequent updates to treatment guidelines are medically reviewed more often to remain current with standards of care.

  8. Health content is intelligently indexed and mapped to MeSH concepts as a common keyword scheme.

  9. Medical reviewers and content developers are highly skilled physicians, advance practice registered nurses, physician assistants, or professionals in their field of work. 

For information about medical review process and content development, please review StayWell Editorial Policy and Evidence-Based Health Content Development Policy.

Questions about policies

Consumers can email questions about our policies to We respond to clients within 24 hours on business days.

General Inquiries

Please email us at or call 800-203-7902 and select Option #1 for additional information about STAYWELL.


Approved by the Quality Oversight Committee, September 2016

Revised: September 2016

Last Review Date: 8/23/2016